Account :: Fetch! Pet Care

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Policy Agreement

Pet Sitter Agreement
This agreement made and entered on _______________________ between FETCH! Pet Care, Inc. (hereinafter referred to as “FETCH!”) and _______________________________________________ Releaser/Indemnitor (hereinafter referred to as “Owner”).

PET CARE REQUIREMENTS
For and in consideration of a set fee to Owner as specified in FETCH!'s Service Order, FETCH! agrees to provide professional care for the pets specified in such Service Order. This work can include, but is not limited to the following: pet care, watering of plants as necessary, collecting mail/newspapers, rotating lights and blinds, and medications as noted on FETCH!'s Service Order. Owner will provide all food and supplies. FETCH! reserves the right to purchase additional food and/or supplies for pet(s) if needed. Owner agrees to reimburse FETCH! for said additional food and/or supplies.

It is understood and agreed between Owner and FETCH! that this agreement contemplates that Owner will be in need of FETCH!'s services from time to time in the future, and it is further understood and agreed that the obligations and covenants contained herein shall apply to each provision of services in the future, without the need of entering into another agreement, unless altered in writing and signed by the parties herein. A new agreement must be executed if Owner moves. Owner will be notified of any price changes prior to new bookings. Either party may terminate their relationship to each other at any time for any reason, and any outstanding charges for services to date of termination provided by FETCH! shall be paid immediately by Owner. 

KEYS AND ACCESS
It is also hereby agreed that FETCH! will retain keys and any necessary access codes, reasonably secured, to Owner's property until such time as Owner wishes the return of said keys and access codes. Keys will ONLY be returned in person to Owner, to Owner's authorized representative, or by Certified Mail/Return Receipt. FETCH! will not “leave” the key at the last visit of a session. Keys kept on file with FETCH! are kept in a reasonably secure location. It is the practice of FETCH! that nothing more than coding is attached to Owner's keys. FETCH! requires 2 sets of keys be provided for recurring mid-day walk clients.

EMERGENCIES
In the event of an emergency involving the health of any pet being cared for by FETCH!, Owner hereby authorizes FETCH! to obtain such emergency veterinarian care as FETCH! may deem necessary in FETCH!'s discretion. FETCH! will attempt to have said care provided by the veterinarian specified by Owner. Owner further authorizes FETCH! to incur veterinarian costs in the name of the Owner. Owner agrees to indemnify and hold harmless FETCH! from any liability arising from such veterinary care of charges. Owner shall pay any costs related to this service. Unless specified in writing. Owner warrants that its pet(s) are currently in good health with all of their shots and vaccinations are up-to-date. 

In the event of inclement weather, natural disaster, or national or other unanticipated emergency, FETCH! is entrusted to use best judgment in caring for pet(s), plant(s), personal property and home. Owner agrees to hold FETCH! harmless for damages or liabilities related to any such decisions it makes in its discretion to provide care for affected pets, plants or homes under such circumstances.

LIMITATIONS OF FETCH! LIABILITY
As further consideration for the services rendered, Owner agrees to waive and release FETCH! and/or the owner, employees or contractors from any claim for injury, loss, and/or death of Owner's pet(s) and from any claim for loss and/or damage to Owner's property including, but not limited to, that caused by Owner's pet(s). FETCH! liability will be limited to FETCH's maximum insurance coverage. Owner agrees to be responsible for any claim for injury, loss, and/or death of representative of FETCH! caused by Owner's pet(s) and/or Owner's property. Owner agrees to be responsible for any damages done at home of any FETCH! representative by Owner's pets at time of boarding, day or evening care. All pets should have a collar around their neck with a visible identification tag attached. It is the responsibility of the Owner to inspect gates, fences, latches, etc. to be sure they are in proper working order and there are no outlets for pets to escape. If Owner specifically requests that their dog be walked/exercised off-leash, Owner agrees to reimburse FETCH! for up to $500 insurance deductible if a claim is to be submitted for injury/damage sustained while their dog was off-leash. 

THIRD PARTIES
Owner agrees that no other person(s), including Owner's friends, family members and other third party contractors, shall have access to Owner's pet(s) and/or property during the dates of service except FETCH! and their representatives. Persons that need to be on the property will be listed on FETCH!'s Service Order prior to Owner's departure. FETCH! will not be liable for any claim of injury, death, damage or loss to Owner's pet(s) or property if any third parties are on Owner's premises during the term of FETCH!'s pet care assignment. Owner's initials below provide a waiver of liability for any third party exceptions indicated by owner prior to start of service. FETCH!'s insurance company may not be liable for any claim of injury, death, damage or loss to Owner's pet(s) or property if any third parties are on Owner's premises during the term of FETCH!'s pet care assignment. 

Owner Initials________________
 
FETCH! FEES AND CHARGES
Pet and home care fees will be incurred by Owner and will be charged by FETCH! to Owner's VISA or MASTERCARD credit/debit card. Owner will be charged on the final day of the month and said care as listed on the Service Order. A 10% monthly late fee will be incurred if amount owed is not received by FETCH! within 10 days of the end of the service month and will continue each month thereafter until paid.

•	There is a $10 surcharge added for reservations made on public holidays, which includes President's Day, Easter, Memorial Day, Columbus Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve & Day, New Year's Eve & Day. 
•	There will be an additional early morning/late-night charge of $5.00 for requested visits before 7AM or after 9PM. There is also a $5.00 daily charge ($10 during the summer) for services booked with less than 72-hour notice.
•	There will be a $15 fee charged if FETCH! must pick up Owner's keys at a time other than the pet sitting consultation. For the end of service, keys can be dropped off back to clients at a different time at no charge. However, a $15 key pick up charge will apply, the next time client request services. Note: FETCH! Highly recommends leaving a copy of key with office for service requests that are made more than once a year. 
•	A cancellation charge of 25% of assignment will be applied for non-holiday assignments cancelled less than 48 hours of assignment start date.  
•	A cancellation fee equal to 2 of the requested service items will be charged for all Holiday cancellations within one week of scheduled start time. A deposit may also be required to hold holiday reservations.
•	A one-time consultation charge of $20 will be applied if a consultation is completed but the assignment is cancelled, unless the assignment is immediately rescheduled within 90 days of the cancellation date. 
•	For first-time clients, a 50% deposit will be required to hold holiday reservations lasting more than 1 week.

Any declaration of dissatisfaction with service and/or request for refund must be made within 15 days of service date. Refunds will be determined at the sole discretion of FETCH! and shall be reasonable within the scope of the total cost indicated in the Service Order. It is hereby understood that FETCH! will charge the credit/debit card on Owner's file for pet sitting fees and incurred charges. It is also understood that all fees paid are non-refundable. Owner is responsible for FETCH!'s attorney's costs for any legal action necessary for enforcement of this agreement.

TERMINATION AND RECURRING SERVICES
Owners accepting a discount for recurring monthly services (dog walks, daycare) agree to provide at least one week's notice to end of such services. A cancellation fee equal to one week's service fee will be applied for recurring services cancelled less than one week prior to the end of such services.

Owner agrees to contract work directly through FETCH!, and not privately with any FETCH! representative, during and for a period of one year following the last date of service performed by any representative of FETCH!.

MISCELLANEOUS PROVISIONS
Owner agrees to pay a Placement & Referral Fee if Owner directly employs or Agreements with any FETCH! domestic worker, independent contractor, former domestic worker, former independent contractor, employee or former employee of FETCH! for a period of Three Hundred and Sixty Five (365) days following the date which Owner last used said worker, contractor or employee for services rendered by FETCH!. In such instances, Owner agrees to pay a fee to FETCH! in the amount of the greater of Five Thousand Dollars ($5,000.00) OR the amount equivalent to one hundred percent (100%) of all revenues earned in the previous Three Hundred and Sixty Five (365) days from the date of said occurrence as a Placement and Referral Fee.

The Agreement contains the entire Agreement and understanding between the parties hereto and hereby suspends any prior or oral agreements, representatives and warranties between them respecting the subject matter hereof. This agreement may be amended only in writing and signed by both Parties. If any term, provision, covenant or condition of this Agreement, or the application thereof to any person, place or circumstance, shall be held invalid, unenforceable or void, the remainder of this Assignment and such terms, provisions, covenant or condition as applied to other persons, places and circumstances shall remain in full force and effect.

The headings and captions of this Agreement are provided for convenience only and are intended to have no effect in construing or interpreting this Agreement.
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